Privacy Policy
Effective Date: 17 May 2025
Website: www.bespoketimber.co.nz
Contact: Call 021 583 386 | Email: info@bespoketimber.co.nz
Bespoke Timber Coatings (“we”, “our”, or “us”) is committed to protecting the privacy of our customers and website users. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020.
1. Information We Collect
We may collect personal information when you:
Contact us via phone, email, or website form
Place an order or make an enquiry
Sign up for our newsletter or promotions
Use our services or visit our website
Types of information collected may include:
Name
Email address
Phone number
Delivery or billing address
Company name (if applicable)
Order details or preferences
Website usage data (e.g. IP address, browser type)
2. How We Use Your Information
We collect and use personal information to:
Process orders and deliver products or services
Respond to your enquiries and provide support
Improve our products, services, and website functionality
Send updates, promotional materials, or newsletters (only if you opt in)
Maintain our internal records for accounting and compliance
3. Storage and Security
Your personal information is stored securely using appropriate technical and organisational safeguards. We protect your data from unauthorised access, modification, disclosure, or destruction.
4. Sharing Your Information
We do not sell or rent your personal data. We may share it with trusted third parties only when necessary, such as:
Payment gateways (e.g. Stripe, PayPal)
Courier and logistics providers
IT service providers or website hosting partners
Regulatory authorities when legally required
All third parties must adhere to strict confidentiality and data handling standards.
5. Cookies and Tracking
Our website may use cookies to enhance your user experience and gather anonymous analytics data.
You can choose to disable cookies through your browser settings, but this may affect functionality.
6. Your Rights
You have the right to:
Request access to the personal data we hold about you
Correct any inaccurate or outdated information
Request deletion of your information (subject to legal obligations)
Opt-out of promotional communications at any time
To exercise these rights, email us at info@bespoketimber.co.nz.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies separately.
8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations. The updated version will always be posted on our website.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or how your personal data is handled, please contact:
Bespoke Timber Coatings
Email: info@bespoketimber.co.nz
Phone: 021 583 386
